Making a difference

Tom Davenport wrote an blog post recently titled "Enterprise 2.0: Boo Hoo?" He basically wrote

Enterprise 2.0 software and the Internet won’t make organizational hierarchy and politics go away. They won’t make the ideas of the front-line worker in corporations as influential as those of the CEO. Most of the barriers that prevent knowledge from flowing freely in organizations ? power differentials, lack of trust, missing incentives, unsupportive cultures, and the general busyness of employees today ? won’t be addressed or substantially changed by technology alone.

I must say I disagree with him. Many a times, such problems exist due to poor communication. With regards to trust, as I always believe, trust is earned not given. If communication across the organisation is good and open, alot of these problems would be solved and people can understand each other much better and easier. I am not saying that enterprise 2.0 would solved all the problems that Tom had listed but it will surely reduce it by a fair amount.

Considering all the benefits that enterprise 2.0 software can achieve, it would be more beneficial than harm to implement it. Design and requirements is paramount to the success of enterprise 2.0.